New Service- June 2017
Four Farnham GP Practices will soon be testing how we deliver same-day appointments in a different way and in a different place.
We are setting up a new integrated care centre which will provide access to same-day appointments for patients registered at:
Downing Street Group Practice
Farnham Dene Medical Practice
The Ferns Medical practice
River Wey Medical Practice
Only patients registered at these surgeries will be able to use the service.
We want to improve your experience as a patient, making sure you are provided with the most appropriate treatment, in the best place, in a timely manner, improving the quality of care provided to patients and ensuring NHS resources are used appropriately.
The new care centre is based in Farnham Centre for Health. You will book your appointment through your normal practice reception team, and you will be seen the same day by a local GP, nurse practitioner or other relevant local health care provider such as a physio, who will ask for your consent to access your patient health record.
The steps below outline how you will access the new service:
If you need a same-day appointment, phone your practice as normal.
The receptionist will ask for some information so we can provide the right care for you more quickly.
If a same-day appointment is needed, you will be booked into an appointment at the new location within Farnham Centre for Health, or a phone call will be booked for you to speak with a relevant health care professional.
This change will not have any impact on routine appointments. If you need an appointment for a problem that is non-urgent, please book your appointment in the usual way.
A leaflet about the new service has been produced and will be distributed with the May edition of Round and About Magazine. Look out for your copy through the door or alternatively you can view the leaflet here. Farnham Integrated Care Centre Leaflet
The five Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham.
Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health.
The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1.