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econsult

Click here to view the simple guide for patients E-Consult Patient Guide.pdf

How can I start using GP online services?

1. Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services.  If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

2. Fill in the short registration form that you are given by your practice.

3. Once you have signed up, you will receive a letter or email with your unique username, password and instructions on how to log in.

You can register with the;

Appointments

We provide a few book on the day appointments which are released each morning for urgent medical problems only. Pre-bookable appointments are available up to 3 weeks in advance. We also offer early morning commuter and late evening surgeries.

Patients’ can book routine GP appointments on-line or via our reception team.

Nurse Appointments

At River Wey Medical Practice it has been decided not to allow nurse appointments to be booked on-line. The reason for this is that all nurse appointments require different lengths of time according to which procedure is being carried out and some of these procedures require double slots. Please call 01252 737387 to speak to one of our receptionists to book an appointment with one of our practice nurses.

Blood Pressure Checks

Our local pharmacy has informed us that they are vey happy to carry out blood pressure checks and give you a print out of the reading, which when returned to us, can be added to your records.  

Interpreters

The Primary Care Trust has arranged a telephone translation service for those patients unable to speak English. Most languages are covered. Signing interpreters are also available by prior arrangement for those patients with hearing difficulties.

Safety and Comfort

We ask parents to exercise control over their children at all times while in the surgery. This is to avoid accidents occurring and out of consideration for our other patients.

Fire alarms are tested every Thursday morning in the Hospital & Centre for Health, usually between 09:30 and 10:00.  

Hospital & Other Referrals

Usually your doctor will book your NHS appointment during your consultation under Choose & Book. Should you choose a private referral, your doctor may ask you to make your own appointment and collect a letter for the specialist. We ask you to allow 5 working days before your appointment so that the letter can be prepared.

Patient Choice

If you and your GP decide that you need to see a specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. As well as hospitals, your GP may also be able to refer you to community-based services, such as GPs with Special Interests or community clinics. Alternatively, if your GP decides to refer you to a Clinical Assessment Service and you then need to go to hospital, you will be able to choose from this list of hospitals. The PCT is responsible for the range of service providers available to patients.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

43 of our appointments were recorded as

DNA last month

That’s equivalent to   516    appointments a year

 

Not only is this a waste of valuable administrative resource

 it also means the number of appointments accessible for you, our patients

 are reduced by each DNA that occurs.

 

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