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Patient Complaints

Should you wish to express a grievance we would encourage you consider whether or not there is cause for complaint.  We would want to resolve the matter as swiftly as possible and encourage you to view  the practice procedure for complaints before completing the complaint form.

Please review the River Wey Medical Practice Complaints Procedure here. 

River Wey Medical Practice Complaints Form can be downloaded here.  Forms should be returned by hand to the Reception Desk, in writing to the Practice Manager or email to 

SILC Independent Health Complaints Advocacy Service  

Most of us use the NHS at some point in our lives and many of us use these services regularly. Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong. The NHS complaints procedure is in place to make sure that issues are resolved at a local level.

We understand that you might need support to make a complaint about an NHS Service. SILC are able to provide free, confidential and independent support and assistance to people who live in Surrey.

Following fact sheets provided by Healthwatch Surrey 

Fast Fact 2 - Local Resolution Meetings.pdf

Fast Fact 1 - Raising your complaint.pdf

Fast Fact 3 - The Parliamentary and Health Service Ombudsman.pdf

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