From Monday 15th July 2024 the Doctors reception will be closing at 5pm. For all enquiries regarding appointments, prescriptions, samples, collecting of forms/letters etc..  please go to the Nurse's reception. We apologise for any inconvenience this may cause.

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Patient News

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MOVE TO IMPROVE
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Dad's Group
6 Mar, 2024
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Friends and Family Test - Farnham Park Health Group

Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends and Family Test 

Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends and Family Test 

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Measles cases are rising | Protect your family and book any missed vaccines with your GP surgery now
15 May, 2024
26 Mar, 2024
How to use 111 on the NHS App - Watch Now!
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MAKE THE RIGH CHOICE
ASD

Are you a parent / carer of a child with an ASD diagnosis? Click on link below:

https://patientlink-uploads.s3.eu-west-2.amazonaws.com/farnhamgps.com/30th%20May%202024.pdf

Are you a parent / carer of a child with an ASD diagnosis? Click on link below:

https://patientlink-uploads.s3.eu-west-2.amazonaws.com/farnhamgps.com/30th%20May%202024.pdf

Patient Access Multi-factor Authentication PATIENT ACCESS CHANGE TO LOGIN PROCESS

Patient Access Multi-factor Authentication

PATIENT ACCESS CHANGE TO LOGIN PROCESS

To ensure the highest level of security to your confidential NHS medical records, Patient Access will now be asking patients to enter a 6 digit time-based passcode each time they sign-in, as well as their username and password. To access a passcode, patients will need to install an authenticator app on their mobile, tablet or desktop device.

For step by step instructions on how to set up the authenticator app please go to Sign-in or register using two-factor authentication | Patient Access Support Portal.

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead. 

If you are experiencing difficulties with the authenticator app or logging in, please go to the Patient Access troubleshooting page.

We have raised a query with Patient Access to find out if there is a way of logging in without the authenticator app but have not yet had a response.

Patient Access Multi-factor Authentication

PATIENT ACCESS CHANGE TO LOGIN PROCESS

To ensure the highest level of security to your confidential NHS medical records, Patient Access will now be asking patients to enter a 6 digit time-based passcode each time they sign-in, as well as their username and password. To access a passcode, patients will need to install an authenticator app on their mobile, tablet or desktop device.

For step by step instructions on how to set up the authenticator app please go to Sign-in or register using two-factor authentication | Patient Access Support Portal.

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead. 

If you are experiencing difficulties with the authenticator app or logging in, please go to the Patient Access troubleshooting page.

We have raised a query with Patient Access to find out if there is a way of logging in without the authenticator app but have not yet had a response.

Handy Guide for Carers in Surrey 2024
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Get Help from your Local Pharmacy
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Free Stop Smoking Clinic
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CBT Strategies for Menopause Online Webinar
Extended Access

The Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham. 

Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health. 

The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1. 

The Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham. 

Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health. 

The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1. 

Hampshire Pharmacy Opening Times

Click on the link below for Hampshire Pharmacy Easter Opening Times

 

https://farnhamgps.com/docs/farnhamgps.com/Hampshire%20Easter%20%20Pharmacy.pdf

 

 

Click on the link below for Hampshire Pharmacy Easter Opening Times

 

https://farnhamgps.com/docs/farnhamgps.com/Hampshire%20Easter%20%20Pharmacy.pdf

 

 

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MENS PITSTOP
Patient Visibility/Online Services

Information about a software issue that prevented documents from being visible to patients.  

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.  

Your GP team will have been able to access the letters, so your care will not have been affected during this time. 

Information about a software issue that prevented documents from being visible to patients.  

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.  

Your GP team will have been able to access the letters, so your care will not have been affected during this time. 

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Nepal Depression
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Noticing Nature - Wellbeing Walks
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Community Connections
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Mentell - Supporting Men’s Mental Health in Your Community

Mentell - Supporting Men’s Mental Health in Your Community

https://farnhamgps.com/docs/H81027/Mentell%20Press%20Pack%20May%202023.pdf

 

Mentell - Supporting Men’s Mental Health in Your Community

https://farnhamgps.com/docs/H81027/Mentell%20Press%20Pack%20May%202023.pdf

 

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Living with Diabetes
19 Dec, 2023
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Appointment Stats - November 2023
How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
BOOK A BLOOD TEST - FARNHAM HOSPITAL BLOOD TESTS

The link below is where you can book a Blood Test at Farnham Hospital, alternatively you can call 0300 613 4117

 

https://www.swiftqueue.co.uk/timescreen.php?id=$2y$10$3DJX0nR5Na5PvX/jSuJGG.P.jPx5x0x1H8Pw1DMPZ6VhPFvosF2n.&rid=52

The link below is where you can book a Blood Test at Farnham Hospital, alternatively you can call 0300 613 4117

 

https://www.swiftqueue.co.uk/timescreen.php?id=$2y$10$3DJX0nR5Na5PvX/jSuJGG.P.jPx5x0x1H8Pw1DMPZ6VhPFvosF2n.&rid=52

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Antibiotics
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WORKING TOGETHER FOR A GREENER NHS 2
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BUGGY WALK