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Practice Survey Reporting

Follow the link below to view our Friends and Family 2016 results.

Friends and Family Test Results April 2016

Friends and Family Test Results May 2016

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"I am happy regarding all aspects of this practice and have had excellent service and care for many years." January 2016

"Nothing could have been improved today. Excellent care. Thank you." January 2016

"Excellent visit. Nothing could have been better." January 2016

"Care was very good. Able to discuss things at leisure with doctor. (Did not feel rushed)." January 2016

"The doctor put me at ease straight away and I was very pleased with the level of care. Highly recommended." February 2016

"Doctor was very polite and explained a lot. Very helpful." February 2016

"Kind and helpful." February 2016

"Nice, relaxed, personal! Very friendly and attentive to requests. Staff always polite and courteous." March 2016

"Doctors very caring and compassionate- make you feel at ease." March 2016

"Reception v. welcoming. Good to see even door handles being wiped down. Dr always listens and focuses on me." March 2016

"My family and I have been under this medical practice for nearly 10 years. We feel extremely lucky to be so well cared for by the doctors and nurses. The receptionists work very hard to accommodate our needs and are always efficient and courteous. The service provided is excellent and I feel very grateful to all members of staff. My only area for improvement is that it is usually tricky to get an appointment within a couple of days, unless an emergency." March 2016

"Easy to make appointments. Reliable care. After more than 30 years as a patient, I have never had any cause for complaint." March 2016 

"Drs are always very helpful. Appointments are quick and easy. I have no complaints whatsoever." March 2016

"Appointment for baby made straight away. Receptionists extremely helpful. Drs lovely. V.friendly. Great advice." March 2016

"I like the way I am treated by the staff." March 2016

"Have been at this practice for 26 years. Punctual and attentive." April 2016

"Very understanding and felt I could talk." May 2016

"Very approachable and competent doctors who listen carefully and involve patients in treatment options. Very reassuring and put patients at ease and calming." May 2016

"Efficient, friendly, helpful." May 2016

"Treated as an individual, time taken (not rushed)." May 2016

"Very good explanation and thorough examination. Very happy with care." May 2016

"Always extremely efficient service. For a busy practice you are always treated as a patient and not as a number." May 2016

"One of the best GP practices I have experienced." May 2016

"Friendly- time given as needed." May 2016

"the level of care is second to none, caring, sympathetic and reassuring. The receptionists are very helpful and at most times it is like seeing a friend- the same with the sisters." May 2016

"I have always felt that the care I receive from this surgery has been excellent. of particular importance to me is that there never seems to be a sense of rush- doctors take both the time and the trouble to address problems and concerns. Receptionists are polite and helpful and do their best to arrange appointments, particularly the more urgent ones." May 2016

"Excellent care." May 2016

"Receptionists- no matter how busy (and they are always VERY busy)- they are courteous, kind and informative. Also very patient!" May 2016

"Welcoming atmosphere upon arrival. Always good care given by doctors." June 2016


"Efficient and friendly reception. Clean and comfortable waiting room. Appointment on time." June 2016


"Always easy to book an emergency appointment. Great doctors. Sometimes time slipped about 30 minutes late but overall quite happy with the service provided." June 2016

"Nurse was very kind, took her time and was informative." June 2016


"The doctor really listened and is keen to explore all possibilities surrounding my health and well-being." June 2016


"Friendly, helpful staff at all levels. Doctors actually listen to you!" July 2016
"Drs always take time. Not rushed apts- might cause delays to waiting times but prefer to be seen with care and time." July 2016
"Personal attention in a friendly + professional manner." August 2016
"Receptionists incredibly helpful". September 2016
"I've been coming to this practice since I was little, as my family have, now and before me. The treatment we have received has always been with kindness and understanding, and nothing has been too much trouble no matter how little the problem has been." September 2016
"Care was amazing as usual. Listened to and advised." September 2016
"I have never had an issue at this practice. I have always been treated well by everyone! Thank you." September 2016
"Being able to speak to the doctors and being given not only verbal but printed information." October 2016
"All staff very helpful. Dr listened to my concerns and gave good advice." October 2016
"Excellent service and always very thoroughly examined and cared for." October 2016

"Appointments to run closer to time given." October 2016

"All Drs at this practice are professional, empathetic and give you the time you need even if you run over the 10 allotted minutes. You feel listened to and confident that your treatment is suitable." October 2016
"Doctors and reception staff always friendly. I can't think of any improvements. Texts are a great reminder. Good you announce new doctors. I think it's great here." November 2016
"Long-term and hands on all the time." November 2016


"Waiting time is too long (25 minutes). Reception are very polite." November 2016

"Perfectly happy with care." November 2016
"Very helpful and informative." November 2016
"Prompt. Friendly. Informative" November 2016
"Always polite and helpful." November 2016
"The receptionists are always so helpful, welcoming, concerned and calm. They really are an asset to the surgery. I have recommended many friends to the surgery." November 2016
"Great doctors- caring and accessible. Reception staff are friendly and always helpful and nurses have always been great." November 2016
"The doctor was really understanding and friendly. Makes such a difference." November 2016
"Understanding reception staff. Clean practice."  November 2016
"Everyone here is pleasant and is good at their job, reception and medical staff. How can you improve on the best?" November 2016
"Very empathetic doctor. Fantastic level of care. Very reassuring. Excellent reception staff." November 2016.
"I always receive excellent treatment from everyone, especially the sisters and reception staff. We are very lucky to have this treatment in this practice. Everyone has such a good, friendly and concerned attitude." November 2016


"I have found it difficult to get appointments sometimes." December 2016


"The GPs are very thorough and caring; my only complaint is the long waiting time periods, even though you turn up in plenty of time for your appointment." December 2016


"All the staff- doctors and nurses and receptionists are always caring and nothing seems too much trouble for them. I've attended this surgery for 35 years and thoroughly recommend it." December 2016


"Clean and bright environment. Friendly staff and doctors. Availability of other services e.g. x-ray on site." December 2016


"Everything with care and nothing to be improved". December 2016


"Reception staff are helpful and friendly despite always dealing with lots (phones, patients). December 2016


"I was seen the day I rang for an appointment. No waiting- excellent service- nothing needs improving." February 2017
"Very good explanation of what was wrong and how to help it improve. Dr was very reassuring and pleasant to deal with." February 2017
"I couldn't ask for better." February 2017
"Personal and friendly. Attention to detail and seeing me through a difficult time." February 2017
"The reception area is clean and staff are professional with patients. They are also very welcoming. Clinical care is very good and I get the impression that staff are always 100% focussed on patient needs. The practice is of a very high standard." February 2017
"Doctor and staff are very helpful and listen to what I'm saying. You cannot beat this service" February 2017
"Friendly staff and highly professional. Staff are always willing to go the extra mile for the patients." February 2017
"Good listeners. Show empathy. Give advice I can understand i.e. why it might not be a good idea to have a certain medication. I feel I'm getting good care and I'm in good hands. I've always found receptionists knowledgeable and helpful." February 2017

"Very friendly and well looked after, receptionist very helpful. Nurse lovely made me feel comfortable and at ease." March 2017

"Friendly, positive, helpful staff and positive treatment action." March 2017

"Care is always great from any doctor I see and the reception staff are always happy and helpful." March 2017

"All the medications/treatments were explained clearly and repeated when asked. The clinician was very personable and friendly, consistent with the attitudes of the receptionists." April 2017

"Surgery is extremely caring, polite and attentive. Appointments often take longer to get for specific doctors." April 2017

"Doctors very helpful and staff always help as much as they can." 2017

"Friendly receptionist. Appt easy to book online. Dr very understanding and reassuring." April 2017

"My daughter had her immunisation over very quickly. Very friendly nurse." August 2017

"The reception staff are knowledgeable and helpful." August 2017

"First rate. Very caring." August 2017

"Nurse was very friendly and made my daughter feel at ease, she talked about what she was going to do and explained it wouldn't hurt." August 2017

"River Wey Medical Practice is fantastic! One can always see someone and having the emergency on the day service is brilliant. Dr Roberts and Dr Roy are both amazing doctors. They both have compassion and kindness which goes a long way in this world. They are both assets to the practice. So many people complain about everything these days that I just wanted to say what a good job the practice is doing. Your reception staff are always lovely and helpful. Thank you all for doing such a brilliant job!"  August 2017

"Doctors care. Receptionists amazingly helpful." September 2017

"I have been a patient at this practice all my life and I have always received excellent care and I have recommended the practice many times over the years." September 2017

"The reception staff are extremely helpful and friendly. I have recommended the practice many times over the years." September 2017

"Excellent reception and the service provided by InsideVue was excellent. I also saw the sister who was very friendly and professional. Excellent all-round. Only negative is not being able to get a GP appointment for 4 weeks." September 2017

"Always been able to see a GP on the day when phoned. The receptionists are all lovely and very helpful." September 2017

"Arrived for 2.30pm apt but should have been 2.00pm. My mistake. Very positive attitude- yes we can fix it. Twenty years on and still a thriving practice. With thanks." September 2017

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