Patient News

If you are 65 or over, you can now book a flu vaccination (or 18-64 and have received an invitation).

Please book through your link, if you have received one, or you can call and book by choosing Option 8 between 9am and 3pm Monday to Friday, alternatively you can email frimleyicb.itfphg@nhs.net for a Flu appointment.

If you can't make the dates available on the booking link, you will be re-invited when we have further clinics available.

Please do not call to let us know you can't make a certain date.  We will re-invite you at a later date, if you haven't booked an appointment.

Please avoid calling with flu queries if you can, email frimleyicb.itfphg@nhs.net

We will be sending invitations out gradually and adding further clinics, you will be invited if you are eligible.

If you haven't received an invite, it may be because you don't have a mobile phone number on your records and you are on our manually to book list.  Please be assured we are working our way through calling these patients.

Please avoid coming into the surgery to book, if you can.  

If you wish to decline the vaccination, please use your invitation link to do this, this will then avoid being sent another invitation.

Thank you.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

It is with regret that we announce Dr Joanna Smith leaves the Farnham Park Health Group Team.  With two young children she has taken the decision to focus on her family and chosen to locum for General Practice.  We thank Joanna for all help and wish her all the best. 

Sport in Mind is the UK’s leading mental health sports charity that delivers weekly physical activity projects in partnership with the NHS in order to aid recovery, promote mental well-being, improve physical health, combat social isolation and empower people to move their lives forward in a positive direction. 

In Farnham, we have two free weekly sessions –  

Yoga (Thursdays, 2 to 3 pm at the Spire Church)  

Badminton/Table Tennis (Mondays, 1:30 to 2:30 pm at Farnham Leisure Centre) 

To get involved with our sessions, you need to be 17 or older and experiencing a mental health problem (no matter how big or small). You can be referred, self-referred and even self-diagnosed.  You can also be a carer whether you have a mental health problem or not. All sessions are free and are open to any abilities or experience. We even provide all the equipment, though you can bring your own if you want! 

The Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham. 

Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health. 

The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1.