Patient News
Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Friends and Family Test
Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Friends and Family Test
Are you a parent / carer of a child with an ASD diagnosis? Click on link below:
https://patientlink-uploads.s3.eu-west-2.amazonaws.com/farnhamgps.com/30th%20May%202024.pdf
Are you a parent / carer of a child with an ASD diagnosis? Click on link below:
https://patientlink-uploads.s3.eu-west-2.amazonaws.com/farnhamgps.com/30th%20May%202024.pdf
Handy Guide for Carers in Surrey 2024
https://farnhamgps.com/docs/farnhamgps.com/HandyGuideforCarers24.pdf
Handy Guide for Carers in Surrey 2024
https://farnhamgps.com/docs/farnhamgps.com/HandyGuideforCarers24.pdf
The Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham.
Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health.
The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1.
The Farnham practices continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access. Routine GP appointments are now available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital. Routine Practice Nurse and Healthcare Assistant appointments will be available Monday-Friday evenings and Saturday mornings in Farnham.
Four of the five Farnham practices are already established in seeing patients for their same day appointments in the Farnham Integrated Care Centre. The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice. The appointments are all booked through the patient’s home practice reception team. However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health.
The Sunday morning appointments at Frimley are also Patients are also able to book routine GP appointments on a Sunday morning through their home practice. These appointments will take place at Frimley Park Hospital, Out-Patient 1.
Click on the link below for Hampshire Pharmacy Easter Opening Times
https://farnhamgps.com/docs/farnhamgps.com/Hampshire%20Easter%20%20Pharmacy.pdf
Click on the link below for Hampshire Pharmacy Easter Opening Times
https://farnhamgps.com/docs/farnhamgps.com/Hampshire%20Easter%20%20Pharmacy.pdf
Information about a software issue that prevented documents from being visible to patients.
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
Information about a software issue that prevented documents from being visible to patients.
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
Mentell - Supporting Men’s Mental Health in Your Community
https://farnhamgps.com/docs/H81027/Mentell%20Press%20Pack%20May%202023.pdf
Mentell - Supporting Men’s Mental Health in Your Community
https://farnhamgps.com/docs/H81027/Mentell%20Press%20Pack%20May%202023.pdf
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
The link below is where you can book a Blood Test at Farnham Hospital, alternatively you can call 0300 613 4117
The link below is where you can book a Blood Test at Farnham Hospital, alternatively you can call 0300 613 4117
